power for the things they can't.
• Key elements of HROs. As a Coast Guard pilot, Mr. Byrum always
had a procedure or plan in place for any situation — whether flying
into a hurricane or a blizzard. He'll show you how the best practices
outside of health care can be incorporated into and bolster the best
practices within health care.
• OODA loops and why they are critical to reliability. You'll get real-
life examples of areas where HRO has been applied with success both
in and out of the healthcare setting. Mr. Byrum will discuss how you
can apply the observe, orient, decide and act (OODA) loop deployed
by the military to the healthcare setting.
• Surgery in the VUCA-T environment. You work in a VUCA-T
environment (Volatility, Uncertainty, Complexity and Ambiguity-
Threats). Many things come up during the surgical experience that
you may not foresee — missing equipment, staff not ready on time or
the patient didn't fill out his paperwork beforehand. Standardizing
protocols in the areas you can control has worked for other high-risk
companies such as those in aviation and nuclear power. It can work
for you, too.
• Cool under fire. If you're under stress, you can't make good
decisions. HRO gives you ways to control what you can so your brain
is primed to deal with the challenging decisions you make every day.
Mr. Byrum will discuss how applying these HRO strategies will
produce better outcomes for your patients.
"Health care demands that we get it right the first time," he says. "It
is our moral obligation to significantly decrease the chance for harm."
OSM
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