can't reinforce the elements of excellent patient care that your staff
delivers."
It's essentially a way to soft sell satisfaction. "Every conversation
with patients has to follow a consistent narrative," adds Ms. Ranne.
"Your staff must constantly reinforce the concepts of patient-centered
care that you want to emphasize."
OSM
M A Y 2 0 1 8 • O U T PA T I E N TS U R G E R Y. N E T • 4 3
reaches every single patient in your facility," says Ms. Comeaux.
"We quickly realized you can't improve patient satisfaction with-
out ensuring staff feel empowered, engaged and satisfied. If they
are, you'll get the results you want." — Daniel Cook
