Outpatient Surgery Magazine

Almost Left Behind - Subscribe to Outpatient Surgery Magazine - April 2018

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/964269

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Page 75 of 108

1. Make a connection Cataracts are 60% of the caseload at the Delray Beach (Fla.) Surgery Center. "They're our bread-and-butter procedures, so we make sure patients feel valued," says Carol Cappella, RN, MSN, CNOR, the facili- ty's clinical director. Those efforts begin as soon as cases are scheduled when members of Ms. Cappella's staff call patients to invite them to register for surgery through the center's online portal, which lets them fill out electronic forms at their convenience. Staff members follow up with patients in the days before surgery to briefly review the information patients have sub- mitted and to answer questions they might have about their procedure. They also use that opportunity to make connections and establish relationships with patients that make them feel informed and comfort- able about what will happen on the day of surgery. "Older patients who undergo cataract surgery often enjoy talking on the phone and they're usually excited to meet the staff member who they spoke to when they arrive for surgery," says Ms. Cappella. "Don't ignore the importance of establishing that personal bond as soon as possible." 2. Ensure their comfort Sedative tablets are available that deliver midazolam, ketamine and ondansetron through the mucosa of the tongue. They work very well to relax and sedate patients without subjecting them to an IV start, but Charles B. Slonim, MD, suggests using them on a case-by-case basis. "Some patients don't want to be aware of anything when their eyes are getting worked on. For them, IV sedation is probably best," says Dr. Slonim, a clinical associate professor of ophthalmology at the University of South Florida Eye Institute in Tampa, Fla. A significant part of efforts to calm patients at the Delay Beach 7 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A P R I L 2 0 1 8

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