Outpatient Surgery Magazine

Almost Left Behind - Subscribe to Outpatient Surgery Magazine - April 2018

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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A P R I L 2 0 1 8 • O U T PA T I E N TS U R G E R Y. N E T • 7 5 T he patient had her first cataract removed at a major medical center in Philadelphia. "She said it felt as if she'd gone in for open heart surgery," says Claire Welliver, RN, the director of nursing at the Main Line Surgery Center in Bala Cynwyd, Pa. The patient's experience when her surgeon removed her second cataract at a warm and friendly ASC? "She said it was like visiting a spa to get her hair done," say Ms. Welliver. There's no doubt that the more you do to make cataract patients feel relaxed and welcome, the more good things they'll have to say about the care you provide. Oftentimes, it's the little things that mat- ter most. "We hold patients' hands as they're heading back for surgery and throughout the entire procedure," says Ms. Welliver. "We tell them to give a little squeeze if they have any issues and that we'll be right there to help. They absolutely love that sense of connection." What else can you do to ensure your patients have a pleasant stay? Daniel Cook | Executive Editor • ALL SMILES Cataract surgery patients who feel like valued customers will have plenty of positive things to say about your staff and facility. Create the Perfect Cataract Surgery Experience Pampered patients head home smiling and satisfied with the care they received. Dakota Eye Surgery Center

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