Outpatient Surgery Magazine

Almost Left Behind - Subscribe to Outpatient Surgery Magazine - April 2018

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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7. Dismissing a patient policy I once had a belligerent patient — screaming, yelling and beating on the counter. So I called her doctor and he said, "Tell her she is not having her case here today. She is cancelled and tell her to call my office." I informed her and sent her on her way — out of the facility. Thank goodness we had a protocol for this, otherwise I wouldn't have known how to discharge that patient from our facility. There are a few common situations where you'd need to dismiss a patient from care and you need a policy and procedure to address each one. Some of those situations include patients who are not fol- lowing the physician's prescribed plan of care, patients who fail to respond to financial requests or to follow your facility's policies sur- rounding patient responsibility. So it's best to include representatives from admissions or the business side of your facility along with the medical director. How are you going to dismiss the patient? Will you write a letter or call them? How and when will you notify their physi- cian of the decision? If you live long enough, you're going to run into these situations. You just need to be prepared. And that's what these requirements are all about, being prepared so you can take care of your patients and staff — no matter what happens. OSM 7 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A P R I L 2 0 1 8 Ms. Beydler (kathybeydler@bellsouth.net) is a managing partner at Strategic Surgical Solutions and a surveyor for the Accreditation Association for Ambulatory Health Care.

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