tool, points out Ms. Mentz. "It lets you look
at the patient's health history and make
decisions right away about whether or not
they'll be cleared for surgery," she says.
Platforms that allow you to send customiz-
able messages can be used to tell patients to delay their trip to your
facility if the day's schedule is running late or use an alternate route
on their way in if traffic is snarling the main roads. Your patients will
appreciate that real-time messaging, says Ms. Mentz.
Making a connection
Carmine Simone, MD, FRCSC, FCCP, helped implement an automated
patient communication system at Toronto (Canada) East General
1 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A P R I L 2 0 1 8
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