Consider the privacy of patients when they're registering. A door-
way that leads to a couple cubicles off of the admit area is a nice
touch. GI patients will be hungry and thirsty after their procedures. In
your recovery room, you'll want to serve individually packaged
saltines or graham crackers, and a juice box, bottle of water, or can of
ginger ale or 7 Up.
My last piece of advice: Visit a GI center — not a competitor! — to
see what good patient flow looks like. If there's a traffic tie-up in the
waiting room, you'll have a pretty good idea what caused it.
OSM
6 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A R C H 2 0 1 8
Ms. Twiford (twifordconsulting@gmail.com) is the president of Twiford
Consulting in Warminster, Pa.
