Outpatient Surgery Magazine

A Drug Diverter Comes Clean - Subscribe to Outpatient Surgery Magazine - December 2017

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Don't Define Your Reprocessors by Their Failures Let your sterile processing department prove itself to you. T acked to my office bulletin board is a printout of a frustrated sur- geon's email, his scathing words highlight- ed in neon green. "I don't say anything because it is expected slop- piness from sterile processing." Expected sloppiness. Words I never want to forget. That was the perspective of this surgeon concerning the team of technicians laboring to decontaminate, clean, inspect, test, package, sterilize and transport his surgical instruments. This was a customer who had lost faith in the product, who'd been failed one too many times and who'd written off any hope of improve- ment. Kind of like that one fast food restaurant that you swear you'll never go back to because they don't understand the definition of "fast," they constantly get your order wrong and they always forget to give you napkins. And who could blame you? Poor quality and service should never become the norm. You should never expect sloppiness — let alone stand for it. 3 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 7 Infection Prevention Weston "Hank" Balch, CRCST, CIS, CHL • TURNAROUND Frustrated OR customers are a sign that all is not well with your sterile repro- cessing department. Pamela Bevelhymer, RN, BSN, CNOR

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