One patient, who'd worked in health care for more than 40 years, wrote,
"We have never had better care anywhere."
"When we opened this department, it was like building a new busi-
ness," says Ms. Weihman. "That's why we hired experienced people
who know how to care for patients, but they also know how to build
relationships through excellent customer service. From the very
beginning, we knew we had to focus on the patient, and we knew
word of mouth would be critically important."
Based on the steady flow of patients through its ORs — some of
whom come from more than 90 minutes away, Ms. Weihman notes —
word seems to have traveled quickly.
OSM
— Bill Donahue
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