Outpatient Surgery Magazine

OR Excellence Award Winners - September 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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One patient, who'd worked in health care for more than 40 years, wrote, "We have never had better care anywhere." "When we opened this department, it was like building a new busi- ness," says Ms. Weihman. "That's why we hired experienced people who know how to care for patients, but they also know how to build relationships through excellent customer service. From the very beginning, we knew we had to focus on the patient, and we knew word of mouth would be critically important." Based on the steady flow of patients through its ORs — some of whom come from more than 90 minutes away, Ms. Weihman notes — word seems to have traveled quickly. OSM — Bill Donahue 6 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 7

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