Outpatient Surgery Magazine

OR Excellence Award Winners - September 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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1 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 7 Y ou're sitting at your desk, dealing with the issues of the day, when your receptionist comes to your doorway with a busi- ness card in hand. Nope, it's not a rep. It's a surveyor, and your day just radically changed. Even the most organized surgical facility leader probably has the same response. Your heart rate goes up, you get that feeling of dread and you close whatever you're doing to go introduce yourself to the waiting surveyor. You escort the surveyor to the conference room, have the entrance interview and get to work. For the next couple days, you'll pull out and put back binders, locate policies, answer questions, tour the facility and review medical records. When all's said and done, you'll sit down for the exit interview, pen in hand, bracing to hear about deficiencies the surveyor uncovered. Whatever the outcome, you might as well do what you can to make her job easy while she's in your facility. • Put your binders on the table in alphabetical order, binders facing the surveyor. This will make it easier to locate what she needs. Little Things You Can Do for Your Surveyor • GUEST SERVICES What can you do to make your accreditation surveyor's time at your facility be as pleasant as possible? Pamela Bevelhymer, RN, BSN, CNOR Ideas Work That

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