Outpatient Surgery Magazine - Subscribers

OR Excellence Award Winners - September 2017 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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cedure, and she'd also com- pleted the bowel prep, so the last thing she wanted to do was reschedule. A kind voice from Mackinac Straits Health System Surgery Center told her something she didn't quite expect: "Don't worry. We'll take care of it." A surgery scheduler called the Mackinac Bridge Authority and arranged to have the patient and her husband driven across the bridge. The same scheduler then met the couple on the northern side and escorted them to the facility so the patient could have her colonoscopy. Afterward, the scheduler made arrange- ments to have husband and wife taken back to their waiting camper. "That's the kind of effort that makes a huge differ- ence, and it's just one example of the kinds of things we're willing to do for patients every day," says Kathy Weihman, RN, BSN, a surgical nurse with the multispecialty surgical facility. "Exceeding patients' S E P T E M B E R 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 5 5 • THANKS FOR THE FEEDBACK A thank-you card signed by all members of a patient's care team doubles as a quality-assurance survey. Mackinac Straits Health System

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