• Flag key documents and policies with sticky tabs for easy refer-
ence. Being organized is key. When the surveyor asks for specific doc-
uments, she'll be pleased that you're able to locate them easily. Keep
everything up to date by maintaining a "compliance calendar" in
which you maintain all actions and documents required for compli-
ance by frequency and date.
• Check in every half hour to answer the surveyor's questions and
provide clarification during the document review process (but don't
hover!).
• When you're unsure of an answer or not clear on a recommenda-
tion, ask for clarification.
• Keep staff in the loop, and ask for help when you need it. I used
our "groupme" app to communicate what was going on to the staff
and to remind them to
"wash hands/check
bands!" (We installed
the app and set up our
center as a group as
part of our disaster
preparation plan for
alternative communica-
tion.)
Leslie Mattson,
RN, BSHM
ALM Surgical
Solutions
Atlanta, Ga.
leslie@almss.com
S E P T E M B E R 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 1 7
Call: 888.416.2409
info@eSutures.com • eSutures.com
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