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The Economics of Prefilled Syringes - August 2017 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A U G U S T 2 0 1 7 Ideas Work That O ur patients use a HIPAA-compliant patient check-in kiosk. Here's how it works: Patients sit down at the kiosk and scan their health- care card or ID, which does a few things: It identifies the patient, confirms their appointment and leads them through the registra- tion process, with options for English, Spanish and a Chinese dialect; it prompts them to answer questions about advance directives, compliance and demo- graphics, the latter of which we need to collect for the state; it tells them their eligibility, their deductible and their co-pay; and it gives them the option to pay their copay with a credit card right there at the kiosk, which a lot of people do. We also ask for their email address, which we can use for survey distribution. Check-in takes just a few minutes, and most patients seem to prefer using the kiosk because they feel more in control. We've cut down on the number of patients who have to spend time with our front desk, which means we're spending less time chasing paperwork. Some unexpected benefits came our way through the kiosk's insurance-ver- ification engine: The automatic first-run verification of patient eligi- • IN CONTROL The kiosk gives patients control of the registration process, which helps to reduce the amount of time front-desk staff spend chasing paperwork. Self Check-In for Patients East Side Endoscopy and Pain Management Center

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