J U L Y 2 0 1 7 • O U T PA T I E N T S U R G E R Y. N E T • 9
EDITORIAL STAFF
Editor-in-Chief Dan O'Connor | doconnor@outpatientsurgery.net
Executive Editor Daniel Cook | dcook@outpatientsurgery.net
Art Director Ethan Anderson | eanderson@outpatientsurgery.net
Senior Editor Jim Burger | jburger@outpatientsurgery.net
Senior Editor Bill Donahue | bdonahue@outpatientsurgery.net
Photographer Pamela Bevelhymer, RN, BSN | pamelavit@gmail.com
Contributing Editors Kendal Gapinski, Diane Stopyra
BUSINESS STAFF
Publisher Stan Herrin | sherrin@outpatientsurgery.net
Vice President of Sales Michael Woodhull | mwoodhull@outpatientsurgery.net
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Account Manager Jim Boston | jboston@outpatientsurgery.net
Account Manager Larry Hornung | lhornung@outpatientsurgery.net
Director of Marketing Stephen Archibald | sarchibald@outpatientsurgery.net
Director of Interactive Media Christine Reyes | creyes@outpatientsurgery.net
Production Manager Linda Moretti | lmoretti@outpatientsurgery.net
Director of Audience Development Bob Paes | rpaes@outpatientsurgery.net
Circulation Associate Margaret Lundien-Skinner | margarets@outpatientsurgery.net
Events Specialist Alexandra Triola | atriola@outpatientsurgery.net
EDITORIAL BOARD
Marlene Brunswick, RN, MSN, CNOR, RNFA | Mercy St. Vincent Medical Center, Toledo, Ohio
Gregory P. DeConciliis, PA-C | Boston Out-Patient Surgical Suites, Waltham, Mass.
Vangie Dennis, RN, BSN, CNOR, CMLSO | ASC Emory Health System, Atlanta, Ga.
John F. Dombrowski, MD, PC | Georgetown University Hospital, Washington, D.C.
Lynda Dowman Simon, RN | St. John's Clinic: Head & Neck Surgery, Springfield, Mo.
Eric Donnenfeld, MD | NYU Medical Center, New York, N.Y.
Pamela J. Ertel, RN, BSN, CNOR, RNFA | SurgiCenter at Spring Ridge, Wyomissing, Pa.
Ann Geier, RN, MSN, CNOR | Source Medical, Charleston, S.C.
C. David Geier Jr., MD | Medical University of South Carolina, Charleston, S.C.
Jay Horowitz, CRNA | Quality Anesthesia Care Corp., Sarasota, Fla.
Jeffrey Katz, MD | Northwestern University Hospital, Chicago, Ill.
Robert Kershner, MD, FACS | Eye Laser Consulting, Boston, Mass.
Michael A. MacKinnon, MSN, FNP-C, CRNA | Northeastern Anesthesia, Show Low, Ariz.
David B. Renton, MD, MPH | Ohio State University Medical Center, Columbus, Ohio
Margaret Sherman, RN, BSN | Hamilton Endoscopy & Surgery Center, Hamilton, N.J.
Ashish Sinha, MD, PhD, MBA | Temple University School of Medicine, Philadelphia, Pa.
Donna Smith, MT (ASCP), CASC | DHS Healthcare Consulting, Oxford, Ala.
Sheldon S. Sones, RPh, FASCP | Centre for Medication Safety, Newington, Conn.
Mary Wilson, RN, BSN, CNOR | West Virginia University Hospitals, Morgantown, W.Va.
Dawn Yost, RN, BSN, CNOR | West Virginia University Hospitals, Morgantown, W.Va.
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Barbara J. Holder,
RN, BSN, LHRM, CAPA
25 Ways to Improve Your
Patient Satisfaction Scores
Making sure patients are happy
and satisfied — and enthusiastically
spreading the word about your
good work — is more important
than ever. Medicare reimburse-
ments and your reputation depend
on how patients rate you on
satisfaction surveys. Barbara J.
Holder, RN, BSN, LHRM, CAPA, the
QI coordinator at the Andrews
Institute Ambulatory Surgery
Center in Gulf Breeze, Fla., will
share the secrets to supercharge
those scores, with tips on pain
control, PONV, painless IV starts,
SSI rates, follow-up phone calls
and more. Bring pen and paper
because Ms. Holder promises you'll
leave with lots of great takeaways
you can implement in your facility.
Register now at orexcellence.com
to see Ms. Holder and our other
great speakers Oct. 11-13 at the
Red Rock Casino, Resort & Spa
in Las Vegas.
