whether they were given instructions on preventing nausea and
vomiting upon discharge," he says. "The national comparison was
low, and so was ours, and by seeing this we were able to imple-
ment some additional teaching tools to improve our patient-satis-
faction scores."
10. What happens next?
Be prepared for Jan. 1. Even if the administration does make changes
to the requirement in the 2018 proposed rule, OAS CAHPS will arrive
in some way, shape or form.
Surgical facility leaders are inching closer to the Jan. 1 deadline with
a sense of cautious optimism and bald anxiety — optimistic over the
benchmarking potential, anxious over "putting your reimbursements
in someone else's hands," as Heather D. Myers, RN, BSN, the director
of Andersen Eye Surgery Center in Saginaw, Mich., describes it.
"Any feedback is helpful, especially if it makes things more efficient,
but I'm not loving the idea of doing this," says Ms. Schultz. "I don't
want to see us suffer a loss in our Medicare reimbursements. We
could choose to take the 2% hit, but who wants to do that?"
Mr. Hino understands the apprehension, but he's decided to look at
the bright side. "It's a great opportunity for ASCs to measure our-
selves against our peers and to get better as an industry."
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