Outpatient Surgery Magazine

Special Outpatient Surgery Edition - OR Excellence Program Preview - June 2017

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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J U N E 2 0 1 7 O U T P A T I E N TS U R G E R Y. N E T 3 1 I t's OK to say you're sorry to patients when surgery doesn't turn out as planned. That might sound like heresy to those who were taught to deny and defend in the face of pre- ventable harm, but a growing body of evi- dence shows that being open and honest with patients who've had an unexpected outcome drives down the chances of being sued. Anesthesiologist Kenneth P. Rothfield, MD, MBA, CPE, CPPS, who calls himself the Chief Apology Officer for Ascension Health, will tell you how to implement an open dis- closure program during, "Truth or Consequences: Open Disclosure vs. Deny and Defend." • Self-preservation. Traditionally, doctors, nurses Kenneth P. Rothfield, MD, MBA, CPE, CPPS Truth or Consequences: Open Disclosure vs. Deny and Defend You can avoid litigation and reputation damage through transparency and open disclosure. Nationally recog- nized for his work in patient safety, including emer- gency airway man- agement, opioid safety and respira- tory monitoring. System vice president and chief medical & quality officer at Saint Vincent's Healthcare of Ascension Health in Jacksonville, Fla. Previously served as chairman of the depart- ment of anesthesiology at Ascension's Saint Agnes Hospital in Baltimore, as well as adjunct associate professor of nursing at the University of Maryland. and administrators turn to self-preservation when there's an unex- pected outcome. All of us in medicine have grown up with the idea that we want to do everything in favor of patients — until we make a mistake and hurt somebody. Then we put up a wall of silence until we get an attorney's let- ter. • Nobody wins. Patients who've been harmed have very little recourse. You don't get an

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