2 8 S U P P L E M E N T T O O U T P A T I E N T S U R G E R Y M A G A Z I N E J U N E 2 0 1 7
O
ne of the challenges in trying to deal
with disruptive physicians is that
they often don't understand that
they're disruptive, says psychiatrist
Kent Neff, MD, FAPA, a noted lectur-
er and workshop leader, and an expert on managing
disruptive behavior. "The most common scenario,"
he says, "is the doctor who says, I want the best
care for my patients, and the only way I can get
nurses to listen to me is to yell at them. They do it
in the service of patient care, but it actually has the
opposite effect. It hurts patient care." In Dr. Neff's
presentation, "Giving Disruptive Docs a Second
Chance," he'll explain how you can reach and reha-
Kent Neff, MD, FAPA
Disruptive Docs
Can Be Rehabilitated
Start by looking at your facility culture.
Was director of
the professional
assessment pro-
gram at Abbott
Northwestern
Hospital in
Minneapolis.
Frequently con-
ducts widely
acclaimed seminars
on influencing
physician behavior,
establishing
respectful work-
places and
managing change.
Noted psychiatrist
has worked with hospi-
tals, health systems,
professional associa-
tions and licensing
boards regarding physi-
cian health and well-
ness for more than 30
years.
bilitate physicians who
knowingly or unknow-
ingly make life tougher
for everyone around
them.
• The culture issue.
The culture in your facil-
ity is often at the root of
some of these issues. If
you have a tolerant atti-
tude about bad behavior,
it's more likely to occur.
What we find over and
over again is that these
things have been going
on forever. People start
to say, that's how it is,
and they make