Outpatient Surgery Magazine

Special Outpatient Surgery Edition - OR Excellence Program Preview - June 2017

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/836340

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Page 27 of 70

2 8 S U P P L E M E N T T O O U T P A T I E N T S U R G E R Y M A G A Z I N E J U N E 2 0 1 7 O ne of the challenges in trying to deal with disruptive physicians is that they often don't understand that they're disruptive, says psychiatrist Kent Neff, MD, FAPA, a noted lectur- er and workshop leader, and an expert on managing disruptive behavior. "The most common scenario," he says, "is the doctor who says, I want the best care for my patients, and the only way I can get nurses to listen to me is to yell at them. They do it in the service of patient care, but it actually has the opposite effect. It hurts patient care." In Dr. Neff's presentation, "Giving Disruptive Docs a Second Chance," he'll explain how you can reach and reha- Kent Neff, MD, FAPA Disruptive Docs Can Be Rehabilitated Start by looking at your facility culture. Was director of the professional assessment pro- gram at Abbott Northwestern Hospital in Minneapolis. Frequently con- ducts widely acclaimed seminars on influencing physician behavior, establishing respectful work- places and managing change. Noted psychiatrist has worked with hospi- tals, health systems, professional associa- tions and licensing boards regarding physi- cian health and well- ness for more than 30 years. bilitate physicians who knowingly or unknow- ingly make life tougher for everyone around them. • The culture issue. The culture in your facil- ity is often at the root of some of these issues. If you have a tolerant atti- tude about bad behavior, it's more likely to occur. What we find over and over again is that these things have been going on forever. People start to say, that's how it is, and they make

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