Outpatient Surgery Magazine

Special Outpatient Surgery Edition - OR Excellence Program Preview - June 2017

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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J U N E 2 0 1 7 O U T P A T I E N TS U R G E R Y. N E T 2 5 P atients come second. How can you dare say that in health care? Simple, says employ- ee engage- ment expert and ORX speaker Paul Spiegelman. You'll provide patients with improved care by improving the team caring for them. Treat your employ- ees with dignity and respect, and they in turn will treat patients the same way. If it sounds to you like he's turn- ing the traditional healthcare model on its head, you're right. "We can't fix the patient," he says, "until Paul Spiegelman Patients Come Second Like any business, in surgery you can't take care of your customers if you don't take care of your employees. • FIRST PRIORITY Mr. Spiegelman's book, "Patients Come Second: Leading Change by Changing the Way You Lead." Co-author of The New York Times bestselling book, "Patients Come Second" and a columnist for forbes.com. Chief culture officer for Stericycle, a globally traded public company with more than 25,000 employ- ees. CEO of the Small Giants Community, a membership organization of small-busi- ness leaders, and chairman of The Beryl Institute, a glob- al thought leader around the patient experience in health care. we fix ourselves." Mr. Spiegelman details how the rest of the dimen- sions of health care will fall into line when your employees come first in "Patients Come Second: Leading Change by Changing the Way You Lead," The New York Times bestselling book he co-authored. • The new order. Healthcare leaders should foster a culture that puts employees' needs first, patients sec- ond and financials third. This notion runs counter to the current hierarchy

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