Outpatient Surgery Magazine

In & Out - May 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/822813

Contents of this Issue

Navigation

Page 28 of 110

No more chasing You might be pleasantly surprised by patients who'll appreciate the time and effort you took to verify their benefits and determine their financial responsibility. We implemented our payment-at-time-of-ser- vice policy just before the Affordable Care Act went into effect. Since that time, patient responsibility amounts have gone up and insurance payments have gone down. Bottom line: Our patient-pay policy has greatly impacted the financial health of our multispecialty center, which does nearly 4,000 cases a year. Our collection rate is exceeding- ly low, which lets our 5-person business staff spend time on more important matters — like verifying benefits and estimating self-pays. OSM Ms. Zuiderveen (zuidervb@mercyhealth.com) is the business operations manager at the Southwest Surgical Center in Byron Center, Mich. J A N U A R Y 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 2 9

Articles in this issue

Links on this page

Archives of this issue

view archives of Outpatient Surgery Magazine - In & Out - May 2017 - Subscribe to Outpatient Surgery Magazine