Outpatient Surgery Magazine

In & Out - May 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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5 Keys to Self-Pay Collections When the patient is the payer, payment is required at time of service. I t's estimated that 1 out of every 4 dollars spent on health care today comes directly from patients, a startling statistic that speaks as much to the surge in patient self-pay as it does to the challenge of running a surgical business office at a time when many patients need an inter- preter to help them understand their high- deductible health insurance policies — and a mathematician to figure out how much they owe out-of- pocket for surgery. It's never been more critical to your bottom line to get patients to pay their self-pay portion on the day of surgery. Remember: It's more difficult to collect from patients after service is rendered. Plus, you risk angering and alienating patients if you blind- side them with a statement for what they owe out-of-pocket when 2 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J A N U A R Y 2 0 1 7 Coding & Billing Brenda Zuiderveen, CPC • COLLECTING CO-PAYS With the increase of high-deductible health insurance policies over the last decade, providers throughout the country have seen a surge in patient self-pay.

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