Outpatient Surgery Magazine

Queasy Feeling - April 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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How We Got More Patients to Complete Online Health Histories 1 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A P R I L 2 0 1 7 T o simplify and streamline our pre-admissions process, a few years ago we moved the process online. Instead of a lengthy screening phone call, we directed patients to submit their med- ical histories through an easy online questionnaire they could com- plete at home. When it worked, it worked great. Trouble was, our sur- geons' office schedulers were struggling to remind patients to go to the website and fill out their health histories online. Our solution: drive adoption of the online pre-admissions system by turning it into a friendly competition among the office schedulers. • TROPHY HUNTERS Surgeon schedulers who get the most patients to complete their pre-admission assessments online win a trophy and a dozen gourmet doughnuts. Ideas Work That

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