to the business office — should know how these cases are identified
in the patient accounting system. There are typically statuses that you
should assign to the case in the same way that you assign a "per-
formed" or "canceled" status. If you're unsure of the correct way to
assign the case status, ask your software vendor for help.
OSM
Ms. Geise (rgeise@nsnrevenue.com) is the president of NSN Revenue
Resources, a revenue-cycle-management firm based in Tampa, Fla.
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