Outpatient Surgery Magazine - Subscribers

No Guarantees - March 2017 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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the number of questions we were asking. So we boiled everything down to 7 questions on a 1-to-10 numerical rating scale (down from about 25) that cover all the essential areas. You can download our satisfaction survey at outpatientsurgery. net/resources/forms. • Giveaway. We also started randomly select- ing a "patient of the month" from among those who return the survey, and awarded each winner a $100 gift card for doing so. Is it all worth it? Absolutely. We're now much better able to bench- mark our performance compared to other facilities, both statewide and nationally. Plus, I can use the comments in weekly staff meetings — either to say good job, or to talk about things that have happened, but that need to not happen again (without mentioning names, of course). We think we're also getting ahead of the game, knowing that reimbursement rates will eventually be connected to patient satisfac- tion. Most importantly, the feedback we're getting is helping us pro- vide the best possible care for our patients. James McClung, BSN, RN Center for Specialty Surgery Austin, Texas jmcclung@atxsurgery.com M A R C H 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 1 7

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