1 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 6
W
ant to encourage your staff to speak up whenever they
think they have a solution to a problem or an idea for
improvement? Then show them you take their ideas seri-
ously. Next time a nurse stops you in the hallway, suggests an idea for
improvement and then goes on her way (the dump and run), let her
know you heard her, value her input and considered her idea. If she
never hears back from you, you'll give her the sense that no one lis-
tens to my ideas and she'll keep her next great idea to herself. To let
staff know that their ideas really matter, we developed a 1-page form.
Staff outline the problem and their solution (or new idea) in the top
section. The bottom of the form includes space for the supervisor to
respond to the idea within 2 weeks from the date it was submitted. By
Let Your Staff Know Their Ideas Matter
• GREAT IDEA Let your staff
know you heard and considered
their ideas and suggestions.
Ideas Work
P r a c t i c a l p e a r l s f r o m y o u r c o l l e a g u e s
That