reviews the chart and shares the negative information with the staff
members directly involved with the patient's care, with the goal of
preventing similar issues in the future.
Thanks to these initiatives, the center has seen its patient satisfac-
tion scores go through the roof. "When there's better teamwork, the
patients just feel safer and more cared for," says Ms. Apt, "and that
shows in the survey results."
— Kendal Gapinski
S E P T E M B E R 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 5 9
