5 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 6
At the BSM Surgery Center
in Corvallis, Ore., patients
and their loved ones are
cared for throughout the
perioperative process. Once
patients have arrived and
completed initial paperwork,
the center has a goal to
admit patients within 5 to 10
minutes, says Lisa Herder,
RN, BSN, nurse manager.
As the patient heads back for surgery, the front desk gives the
patient's escort a coupon for a free coffee beverage of his choice,
which he can use at the adjoining coffee shop while waiting. "It's a
warm and relaxing atmosphere, complete with a fireplace," says Ms.
Herder.
If escorts decide to wait in the waiting room instead, they are still met
with a comfortable and inviting environment. Since BSM takes its
patient feedback very seriously, says Ms. Herder, it recently renovated
its waiting room to make it cozier. "Patients stated in recent surveys
that the waiting room chairs were uncomfortable for them," she
explains. "So, we replaced the chairs with more comfortable seating."
Ms. Herder says that the goal of these initiatives is to keep everyone
happy and calm throughout the taxing process. "From the moment a
patient or family member first contacts our providers, we are focused
on making what can be a stressful and scary experience as pleasant,
convenient, personable and stress-free as possible," she says.
A CLOSE COMFORT
BSM Surgery Center
Keeps Family Members Comfy as They Wait
• BE OUR GUEST BSM Surgery Center staff offer patient escorts a seat in the renovated
waiting room and a coupon for a free cup of coffee to use in the adjoining coffee shop.
Lisa
Herder,
RN,
BSN
