Outpatient Surgery Magazine

OR Excellence Awards 2016 - September 2016 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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tribute to a decrease in the quality of care they provide. Leadership, mean- while, views delays as non-productive time that increases staffing expenses. More fre- quent on-time first- case starts changed perceptions of ineffi- ciency and rushed patient care in our surgical services department. It's also improved the satisfaction levels of our surgeons and patients — we've definitely received fewer complaints from both. The face-to- face handoff mandated by the "10-minute rule" also improved commu- nication among staff involved in the care of the patient. We're still not satisfied, though. Our surgical managers continue to monitor on-time first-case start percentages and delay codes on a monthly basis to look for trends and determine what adjustments we should make moving forward. OSM Mr. Fleeger (fleeger.richard@mayo. edu) is the manager of the PACU and Ms. Valentine (valentine.kimberly @mayo.edu) is the supervisor of radiology oncology at the Mayo Clinic Hospital in Phoenix, Ariz. S E P T E M B E R 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 3 3 • ON THE CLOCK Members of the surgical team meet with the pre-op staff 10 minutes before a case starts.

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