often become angry when they know they've
paid their bill, but the facility doesn't have the
documentation saying the same. They also
don't like receiving statements for balances
already paid.
Turn the account over to collections.
When you receive no response from
patients, handing the matter to a collection
agency is your last resort. However, keep in
mind it's usually best to avoid doing this
unless absolutely necessary, because patients
sent to collections tend to view your facility
in an unfavorable light and likely won't
return or recommend your services to family
and friends.
OSM
Ms. Gupta (prerna@meddatacarepro.com) is the
director of strategies for medicalbillersand-
coders.com, and director of Med Datacare Pro
(meddatacarepro.com), a revenue cycle manage-
ment company.
6
J U N E 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 3 5
