Outpatient Surgery Magazine - Subscribers

How Safe Are Your Patients? - June 2016 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Collecting Co-pays on the Day of Surgery 6 keys to an effective patient collections program. A re you col- lecting every dime of what patients owe on the day of surgery? If you're not doing so before patients go back to the OR, you're like- ly leaving sig- nificant money on the table. In this era of high-deductible health plans that are forcing beneficiaries to cover higher co-pays and deductibles of $1,000 or more, patient collections can account for 20% to up to 40% of revenue for surgical facilities, according to some estimates. Yet collecting from patients on the day of surgery is not an easy task. Patients often assume that once they pay their premium, there won't be any additional charges for their sur- gical care. What typically happens when you send these patients a statement after treatment with a patient balance on it? That's right, they often ignore the debt, and hope you — and it — will go away. Here are some strategies to get patients to pay up in full and on time. 3 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U N E 2 0 1 6 Coding & Billing Prerna Gupta • PAID IN FULL Strive to collect 100% of patient payments on the day of surgery to limit your exposure to bad debt. Pamela Bevelhymer, RN, BSN

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