Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.
Issue link: http://outpatientsurgery.uberflip.com/i/685863
2 2 S U P P L E M E N T T O O U T P A T I E N T S U R G E R Y M A G A Z I N E J U N E 2 0 1 6 I n 2009, the Delray Beach (Fla.) Surgery Center was on its deathbed. It had been sold sev- eral times and was on the verge of foreclosure. But the prospective new owners recognized that there was still potential — in the right hands. They recruited Carol Cappella, RN, MSN, CNOR, to bring it back to life. In her OR Excellence presen- tation "Resuscitating a Dying Surgical Center," Ms. Cappella will explain how she embraced the chal- lenge and helped turn the previously moribund facility into the thriving center it is today. • Fortuitous phone call. In 2009 I got a phone call from the potential new owners, asking whether I wanted to come to Florida and help revive the Delray Beach Surgery Center. They Resuscitating a Dying Surgical Center You'll learn many do's and don'ts from this amazing turnaround story. • More than 30 years of experience in acute care hospitals and health systems. • Experience includes 20 years as surgical facility leader. • Worked as a consult- ant before taking on the challenge at the Delray Beach Surgery Center, where she serves as clinical director. Carol Cappella, RN, MSN, CNOR Speaker Profile were contemplating trying to revive it, but knew they needed a clinical director to help them. Coincidentally, I'd bought a condo in Delray Beach a couple of years earlier, but hadn't moved there yet. I thought, Wow, it seems like this is meant to be. • The challenge. The center wasn't really being managed by anybody. They had a management compa- ny that came down once every quarter, but nobody was really watching it. There were issues with supply management, inven- tory, getting bills paid and getting money in because there was no real over- sight. Plus they had very poor contracts providing terrible reimbursement. On top of that, it was a hoard- ers' paradise. You couldn't walk down the hallways, because there was so