Outpatient Surgery Magazine

Creative Ways to Save Money in the OR - May 2016 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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In an Adverse Event, Honesty Is the Best Policy Open communication is the key to avoiding liability claims. W hen an adverse event occurs, the patient and his family want to know what happened. If a doctor or facility avoids giving an answer, or worse, lies, it is often the start of a heated medical malpractice suit. In fact, it's been shown that patients who are dissatisfied with how their provider handled an adverse event are more likely to sue than when communication about the mistake is open and honest (osmag.net/C7CtnE). Often, though, the doctor isn't dodging questions due to mali- ciousness, but because of the complicated relationship between the provider or facility and its malpractice insurer. Hiding the truth about an adverse event is wrong, but until our current system changes, it's a threat you need to be aware of. Patients and families want answers after these events, and handling them in the cor- rect way can save your facili- ty and physi- cians the time and hassle of a lawsuit while cultivating a 3 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A Y 2 0 1 6 Medical Malpractice Frank Jones • BETTER COMMUNICATION Encourage your surgeons when dealing with adverse events to first dis- cuss the issue with their insurance agents before disclosing the incident to the patient and her family. Jason Meehan

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