3. Give them space to work
Jan Kleinhesselink, RN, BSHM, CPHQ, survey-
or for AAAHC and the Accreditation
Association for Hospitals/Health Systems
(AAHHS), isn't picky about where she works,
so long as she has some sort of workspace. A
spare office, unused cubicle, converted con-
sultation room or even a patient pre-op bay
will suffice. "As long as we have something to
put our computer on, we're usually happy,"
she says.
It sounds simple enough, but having a
secure place to work makes the process more
efficient. "In one worst-case scenario, we
were basically working out of our rental car in
the parking lot," says Dr. Chinn.
And don't forget to share the Wi-Fi password
— Ms. Kleinhesselink notes that she needs
Internet access to fill out paperwork. "If it's an
announced survey, I'll call and ask about it
ahead of time," she says. "Some will say that
it's not very reliable or fast, and that's a good
thing to know so I can download the docu-
ments I need to have onsite."
4. Organize your policies
Checking that your policies and procedures
meet the accreditation agency's standards
takes up the bulk of most surveys, so ensure
A P R I L 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 6 9
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