Outpatient Surgery Magazine - Subscribers

Battle Post-op Pain Without Opioids - April 2016 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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pared." 9. Make staff available Having the right staff and leadership available during key times keeps you and your surveyor on schedule. The surveyors say they'll likely want to meet with your med- ical director and department heads at some point, often during the end-of-survey con- ference. Ms. Kleinhesselink notes that it's especially helpful to have a staffer available to help her review medical records and other docu- ments. "We give the administrator the agenda first, so that they have an idea of what they'll be doing on their end," she says. "So, if we want to look at a certain policy later that morning, but the surgery schedule means that the person we need to speak to isn't free, it helps to know that ahead of time so we can modify it." 10. Consultative, not confrontational If you get dinged on the survey, consider reaching out to the organi- zation for more information or help on what to do next. "If there are any questions concerning the deficiency, the facility has the right to query the board," says Dr. Brownstein. "We want it to be fair and we want them to meet the standards." While it can be a high-tension time, the surveyors stress that that's not the goal. "We want it to be a learning experience," says Ms. Kleinhesselink. "We want it to be consultative and help you achieve a higher level of excellence, not be a scary thing." OSM A P R I L 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 7 3 • GRACIOUS HOST Make sure your accreditors have a quiet place to work and something to eat and drink while they're on site at your facility.

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