Outpatient Surgery Magazine - Subscribers

Fair and Equal Pay? - January 2016 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/625027

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Page 20 of 152

J A N U A R Y 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 2 1 F or patients' friends and family mem- bers, the surgical process is an interminably long, boring and possibly nerve-wracking wait. A couple of years ago, though, we dis- covered that our electronic medical records system can help to keep them informed and occupied throughout it. The system we implemented includes a patient-tracking fea- ture, and using it doesn't add any steps to perioperative documentation as we're already doing it. As we record arrival, registration and surgical start times, the EMR auto- matically populates that information into the tracker. After we discov- ered this feature, we installed a flat-screen TV in the waiting room to display its output. When patients arrive at the front desk, they're given a number with which their escorts can follow their progress to PACU. In addition to satisfying our visitors, this information keeps us accountable. There's another TV at the nurses' station, out of patients' view, that shows each patient's name, their physicians' names, their expected arrival times and their registration times. We know at a glance if they didn't show up, or how long they've been waiting up front. If it's longer than 10 minutes, we can go out to let them know we'll be with them shortly. Kristin Thompson, RN, BSN, CNOR, RNFA Riddle Surgical Center Our EMR Keeps Patients' Escorts in the Loop WAITING ROOM Media, Pa. kthompson@nueterra.org • PATIENT TRACKING Receptionist-scheduler Ashley Pyle explains the waiting room's patient-tracking screen to a patient's relative. Kristin Thompson, RN, BSN, CNOR, RNFA

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