Ideas That Work
ITW
1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J A N U A R Y 2 0 1 6
I
f patients
don't pay
their co-pays,
co-insurance
and/or deductibles at
the time of service, we
ask them for their
credit card informa-
tion. We take that info
and store it in a safe,
which our billing staff
has access to. Once
the claim for their pro-
cedure is processed,
we give patients a
courtesy call telling
them that we will
charge such-and-such
amount on this credit
card to cover their portion of the bill. It's convenient for both our cen-
ter and patients, and has been a major success. Since implementation,
we've increased our patient collections by 30%.
Elizabeth Yuen
Kips Bay Endoscopy Center
New York, N.Y.
eyuen@kipsbayendo.com
Ensure Patient Payments Every Time
COLLECTIONS
• SAFE KEEPING Collect patient credit card info on the day of service and store
the information in a safe until the insurance claim has been processed.
