Outpatient Surgery Magazine - Subscribers

Fair and Equal Pay? - January 2016 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Ideas That Work ITW 1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J A N U A R Y 2 0 1 6 I f patients don't pay their co-pays, co-insurance and/or deductibles at the time of service, we ask them for their credit card informa- tion. We take that info and store it in a safe, which our billing staff has access to. Once the claim for their pro- cedure is processed, we give patients a courtesy call telling them that we will charge such-and-such amount on this credit card to cover their portion of the bill. It's convenient for both our cen- ter and patients, and has been a major success. Since implementation, we've increased our patient collections by 30%. Elizabeth Yuen Kips Bay Endoscopy Center New York, N.Y. eyuen@kipsbayendo.com Ensure Patient Payments Every Time COLLECTIONS • SAFE KEEPING Collect patient credit card info on the day of service and store the information in a safe until the insurance claim has been processed.

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