Dr. Reardon: Our facility purchased 2 mm and 3 mm sets of instru-
ments and cameras, though we already had great 5 mm options. Why?
Because we saw the potential benefits: It's less invasive, increases
patient satisfaction and is a service our competitors weren't offering.
Since adoption, our reputation with the public and with referring physi-
cians is improved, as is our patient satisfaction. The hospital committed
to the concept and, so far, it's paid off. OSM
E-mail kgapinski@outpatientsurgery.net.
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