Outpatient Surgery Magazine - Subscribers

OR Excellence Awards 2015 - September 2015 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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S tellar, problem- free sur- gery isn't enough to earn high satisfaction scores from most patients, says Mary Radke, RN, BSN, ASC manager of the Dakota Eye Surgery Center in Bismarck, N.D. It's just one part of a much bigger puzzle. "Patients assume surgery is going to be top-notch," she says, "but they're still nervous. Patient satisfaction, in this day and age, comes from the way patients are treated." The people at Dakota Eye Surgery Center don't just go out of their way to make every patient feel like a star, they also treat patients' families like royalty. And the verdict is in. Patients give this year's OR Excellence Award winner for Patient Satisfaction a resounding thumbs-up. An amazing 98.9% of Dakota Eye Surgery Center's patients rate their satisfaction a 5 (on a 1 to 5 scale). How do such phenomenal scores happen? It begins with an informa- tional pre-op phone call to the patient. Along with general questions about allergies and who'll be driving them to the center, the dis- cussion may cover any fears the patient has 8 2 O U T P A T I E N T S U R G E R Y M A G A Z I N E O N L I N E | S E P T E M B E R 2 0 1 5 O R E X C E L L E N C E AWA R D S O R E X C E L L E N C E AWA R D S Patient Satisfaction It's the little extras that add up to big satisfaction scores at Dakota Eye Surgery Center. z ALL SMILES Patients and relatives are escorted to their cars after surgery. S p o n s o r e d b y

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