Outpatient Surgery Magazine - Subscribers

OR Excellence Awards 2015 - September 2015 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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2 5 S E P T E M B E R 2 0 1 5 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E W e weren't sure if we could afford to hire a full-time nurse simply to call patients and remind them about their upcoming endoscopies. Now we're pretty sure we can't afford not to. By hiring a full-time RN to call all of our endoscopy patients about a week before their scheduled appointments, we expect to save about $50,000 this year. That projection is based on a 4½- month period during which we reduced no-shows by 51, compared with the previous 4½ months. Granted, hiring an RN is a fairly expen- sive intervention — versus, say, texting, using an automated phone sys- tem or even hiring a medical assistant — but we wanted to have some- one who was also knowledgeable enough to answer patient questions, and screen for potential problems or red flags. We think there's value in having a professional do the calling. We also looked at which patients were more likely to be no-shows, and found, for example, that patients who were referred for screening or surveillance endoscopies, patients who were single and Medicare patients were more likely to miss appointments. Ryan Childers, MD Oregon Health and Science University Portland, Ore. childerr@ohsu.edu R I N G I N G S U C C E S S Strategic Hire Lowers Our Endoscopy No-Shows z PAY PHONE A big reduction in no-shows more than pays for the nurse making the reminder calls. Pamela Bevelhymer, RN, BSN

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