Outpatient Surgery Magazine

OR Excellence Session Previews - June 2015

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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J U N E 2 0 1 5 O U T P A T I E N T S U R G E R Y . N E T 1 5 • Members of a staff don't always get along. How should leaders handle inevitable disagreements? FD: Administrators must often deal with con- flict resolution. They must listen to both sides, understand the issues and work with the indi- viduals involved by providing resources to resolve the underlying issues. I've learned new approaches to handling ongoing staff conflicts that I'll share with attendees. When issues are unresolvable, proceeding to disciplinary action may be the only solution. • What can attendees expect to take away from the workshop? CM: I hope they find a sense of community — that every leadership team shares the same pain regardless of facility size — and that they gain a new perspective on how staffing chal- lenges can be overcome. Putting pride aside and drawing together to discuss challenging topics are the only ways to find solid solutions. I think the interactive format helps guide the discussion by including data from the audience regarding the position of the attendees, seeing their responses to the questions, and tailoring our panel discussion to directly address the issues given to us in real time. It'll be fantastic. OSM

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