J U N E 2 0 1 5 O U T P A T I E N T S U R G E R Y . N E T 1 5
• Members of a staff don't always get along. How
should leaders handle inevitable disagreements?
FD: Administrators must often deal with con-
flict resolution. They must listen to both sides,
understand the issues and work with the indi-
viduals involved by providing resources to
resolve the underlying issues. I've learned new
approaches to handling ongoing staff conflicts
that I'll share with attendees. When issues are
unresolvable, proceeding to disciplinary action
may be the only solution.
• What can attendees expect
to take away from the workshop?
CM: I hope they find a sense of community —
that every leadership team shares the same
pain regardless of facility size — and that they
gain a new perspective on how staffing chal-
lenges can be overcome. Putting pride aside
and drawing together to discuss challenging
topics are the only ways to find solid solutions.
I think the interactive format helps guide the
discussion by including data from the audience
regarding the position of the attendees, seeing
their responses to the questions, and tailoring
our panel discussion to directly address the
issues given to us in real time.
It'll be fantastic. OSM