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M AY 2 0 1 5 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
injury or death. Unintentional errors have ended many healthcare
careers and can lead to a lifetime of emotional distress. In these
events, try to recognize the caregivers are the "second victim" and
take steps to provide emotional support. You also want to look to
these employees for their input on where the process failed and what
can be improved.
Cases such as this one are heartbreaking on so many levels.
Healthcare professionals must take every opportunity to learn from
their mistakes and prevent them from reoccurring. OSM
We affix pricing to all supplies. This
informs staff of the exact cost of items
and helps them to decide when opening
for a case whether to open items for "just
in case" or whether to hold items until
absolutely needed. Pricing transparency
helps to keep supply costs down.
Lisa Waters, RN
Columbia (S.C.) Eye Surgery Center
lwaters@columbiaeyeclinic.com
SUPPLY COSTS
Post Prices for Every Supply
z COST-CONSCIOUS We affix prices to each sup-
ply bin so staff knows the exact costs.
Lisa
Waters,
RN
Ms. Wright (kwright@mica-insurance.com) is a senior risk management consultant for the Mutual
Insurance Company of Arizona (MICA). She has more than 20 years of risk management experience and
provides a wide range of risk management education and consulting services to hospitals, outpatient facili-
ties, clinics and medical offices.
