Outpatient Surgery Magazine - Subscribers

Get Patients to Pay Up - May 2015 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/510361

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1 6 O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | M AY 2 0 1 5 I D E A S T H A T W O R K F or a long time surgery centers have hidden the praise they receive, with patient satisfaction survey scores and thank- you letters simply thumbtacked to the break-room bulletin board. Why not put patients' and families' compliments to use in your facility's marketing efforts? Instead of just handing patients a survey in their discharge materi- als and hoping they'll return it, ask them during your follow-up com- P O S I T I V E P R O M O T I O N Don't Let Good Reviews Get Away z TAKE THIS TABLET Why not ask patients' families for comments while they're on site?

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