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Difficult Airways - April 2015 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Q: How do you ensure providers follow polices and procedures and meet the center's needs? LV: When I arrived at the center, the anesthesia contract was up for renewal, so I took a long hard look at it and had a very frank conver- sation about my expectations with Dr. Campbell. It's an exclusive con- tract, but they had to continue to perform well if they wanted to main- tain that exclusivity without risk of us searching elsewhere for serv- ice. FC: She expects us to provide first-rate service to meet the needs of physician-shareholders, patients and the staff. We certainly feel like we do that based on feedback from patients, physicians and staff. LV: I came in as the new CEO and he entered the meeting as someone who'd been at the center its entire 10-year existence. He knew the challenges his team faced, especially with ensuring a smooth and productive working relationship with the facility's physician-own- ers. We gained a lot of trust in one another in that meeting. However, I did make it clear that I'd establish reasonable expectations and hold his team accountable. Q: So you recommend establishing a point person for the anesthesia team, someone who can keep the lines of communication open between the providers and the facility's adminis- tration? LV: The beauty of what's occurred here is that we have one person who serves as the face of the anesthesia team. Dr. Campbell is an extremely reasonable and measured person 6 2 O U T P A T I E N T S U R G E R Y M A G A Z I N E O N L I N E | A P R I L 2 0 1 5

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