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M A R C H 2 0 1 5 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
A
couple small
gestures can go
a long way in
terms of patient satisfac-
tion. While sending
thank-you notes home
is one way to make
them feel valued, take it
a step further and hold
a Patient Appreciation
Day. After we received
our highest patient sat-
isfaction survey results
ever last fall, we held a
day dedicated to thank-
ing our patients. We
brought in gourmet
banana bread from a
local caterer, handed a
loaf out to each adult patient and gave cookies to the little ones. Patients told us the
small gifts made them feel extra special, and we were grateful for their generous
feedback on our surveys.
Philomena Glowka, RN, BS, MBA
Abington Surgical Center
Willow Grove, Pa
pglowka@abingtonsurgery.org
GRATEFUL GIFTS
Make Patients Feel Extra Special
z PASTRY PRESENTS Small gifts like banana bread
and cookies go a long way toward patient satisfaction.