Outpatient Surgery Magazine

The Affordable Care Act - March 2015 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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3 5 M A R C H 2 0 1 5 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E A couple small gestures can go a long way in terms of patient satisfac- tion. While sending thank-you notes home is one way to make them feel valued, take it a step further and hold a Patient Appreciation Day. After we received our highest patient sat- isfaction survey results ever last fall, we held a day dedicated to thank- ing our patients. We brought in gourmet banana bread from a local caterer, handed a loaf out to each adult patient and gave cookies to the little ones. Patients told us the small gifts made them feel extra special, and we were grateful for their generous feedback on our surveys. Philomena Glowka, RN, BS, MBA Abington Surgical Center Willow Grove, Pa pglowka@abingtonsurgery.org GRATEFUL GIFTS Make Patients Feel Extra Special z PASTRY PRESENTS Small gifts like banana bread and cookies go a long way toward patient satisfaction.

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