JANuARy 2015 O U T PAT I E N T S U R G E R Y. N E T 5
J a n u a r y 2 0 1 5 | w w w . o u t p a t i e n t s u r g e r y . n e t
P a t i e n t - C e n t e r e d C a r e
C O N T E N T S
6 I Am a Surgeon
I Am a Patient
Lessons learned from
my time on the table.
Sharona Ross, MD, FACS
13 Post-Op Perks
Catering to patients until
the moment they head home
leaves a lasting impression.
Jim Burger | Associate Editor
24 Intubate With Care
Nothing ruins a patient's surgical
experience like broken teeth, cut lips
and airway bleeding.
William Landess, CRNA, MS, JD
32 Make the Pre-Op
Process More Pleasant
5 ways to make surgery a hassle-free
experience for patients.
Kendal Gapinski | Associate Editor
40 "Why Do You Keep It
So Cold in Here?"
A warm patient is a happy —
and healthy — patient.
Dan O'Connor | Editor-in-Chief
46 A Patient-Centric
Approach to Facility Design
Montefiore Medical Center
has every step covered.
Jim Burger | Associate Editor
50 Why Patient-Centered
Care Matters
A follow-up phone call with
Sandra Myerson, MBA, MS, BSN, RN
Proudly serving surgical facility leaders in hospitals, ASCs and offices for more than 15 years.
6
To Our Readers
An increasing number of shrewd patients are shopping around for facilities that make the
entire surgical process easy and comfortable, that view the patient experience as important as excellent clinical
outcomes. Check out the following pages of the Manager's Guide to Patient-Centered Carefor advice on adjusting to that new reality of heightened
expectations, because it could have bottom-line consequences. Medicare's hospital reimbursements are tied to patient satisfaction scores and surgery
center payments will likely follow suit, so now's the time to refocus on treating patients like valued customers who have a voice in how your facility is
viewed throughout the community.
Cover design by Ethan Anderson | Photo by Pamela Bevelhymer, RN, BSN
M a n a g e r 's G u i d e t o
