Outpatient Surgery Magazine

The Art of the IV Start - December 2014 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/430472

Contents of this Issue

Navigation

Page 39 of 141

William Cooper, MD, MPH STAFFING 4 0 O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | D E C E M B E R 2 0 1 4 Rehab Your Difficult Docs Yes, you have the power to change their troublesome behavior. H ow many times have you heard He's a great surgeon, but ... ? Being technically competent is important, but docs who are a constant challenge to deal with may not be great sur- geons. Worse, they might jeopardize patient care and put your facility at risk of legal liability. The best approach to address their troublesome behavior swiftly and effectively is to use a graded and graduated model. • The first incident. For a sin- gle unprofessional incident, share your concerns in an informal way: "Hey, I observed you yelling at that nurse. That's not who I know you to be and I want to make sure you're aware that we're all committed to treating each other with respect." One caveat: Incidents that involve violations of sexual or physical boundaries with patients or staff mem- bers demand immediate advancement up the ladder of disciplinary action. • Apparent pattern. Surgeons who appear to be associated with a pat- tern of troublesome behavior require an awareness intervention, a peer-to-peer, non-judgmental encounter. You'll get the best response if you send a peer physician armed with data about the offending doc's behavior. The intervening surgeon can say, "We received 3 reports of ANGER MANAGEMENT The right approach can transform even the scariest surgeons.

Articles in this issue

Archives of this issue

view archives of Outpatient Surgery Magazine - The Art of the IV Start - December 2014 - Subscribe to Outpatient Surgery Magazine