Outpatient Surgery Magazine

ORX Awards and the Winners Are ... - September 2014 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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edema and tissue that may have developed around the finger. Unless the bone itself has displaced, this ring-removal method is absolutely foolproof. It saves a lot of awkward cuts and your patients will love you for saving that very sentimental piece of jewelry. Genevieve Holody, RN Buffalo Surgery Center at Excelsior Orthopaedics Amherst, N.Y. gholody@excelsiorortho.com W e were having trouble with post-op patients calling the center after hours with questions or concerns, and leaving mes- sages on our answering machine, which we wouldn't hear until we came in the next morning. To solve the problem, we now hand this postcard to every patient at discharge. It lists the sur- geon's 24/7 contact information and emergency instructions. Hint: Our surgery center's phone number is not on the card. Denise VanBuren, RN, CNOR, ONC The Surgery Center at Orthopedic Associates Poughkeepsie, N.Y. dvanburen@orthoadc.com ANSWERING SERVICE OR ANSWERING MACHINE? Whom Should Patients Call After Hours? IDEAS That Work S E P T E M B E R 2 0 1 4 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E 2 5

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