Outpatient Surgery Magazine

ORX Awards and the Winners Are ... - September 2014 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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IDEAS That Work I f you ask a surgeon why a case was delayed on August 4 th sometime in September when you're reviewing the previous month's data, the surgeon will be hard-pressed to remember where he operated that day, let alone why his case started late. Instead, send an e-mail to the surgeon the morning the delay happened. It shouldn't be punitive. Treat it as a fact-finding mission while the rea- sons are fresh in the surgeon's mind: We saw your case didn't start on time today. Can you give us a comment on why you think that happened? You might not get a definitive answer imme- diately, but you'll get a more accu- rate place to start in your attempts to find out. Robert Foglia, MD University of Texas Southwestern Medical Center Dallas, Texas robert.foglia@utsouthwestern.edu QUICK RESPONSE Don't Delay Investigating Case Delays CLOCK MANAGEMENT Start asking questions immediately when surgery doesn't start on time. O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | S E P T E M B E R 2 0 1 4 2 2

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