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ORX Awards and the Winners Are ... - September 2014 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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5 6 O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | S E P T E M B E R 2 0 1 4 The safety trainer was the centerpiece of her facility's heightened efforts to safeguard its patients. After the initial training session, every department and every staff member had 3 days of training. "We had to commit a lot of hours and a lot of money up front while at the same time trying to run a busy surgery center," says Ms. Fairchild. "But we definitely felt it was important." How important? Occasionally, she and her staff are reminded. "We had a near-miss a couple of months ago," she says. "But our training prevented us from making an error that day. Later, we thought back to how we used to do things, and we realized that if we didn't have these [new] processes in place, we would have made that mistake." And incurred who-knows-how-much in potential liability? "When some- thing like that happens, it emphasizes to the whole staff the impor- tance of all the redun- dant things they do to ensure safety," says Ms. Fairchild. A large component of the training, which was done through LifeWings, was about empowering people. "It starts at the pre- surgical acceptance level," says Ms. Fairchild. "The [staff] at the front desk know that if they see a patient drinking water in the waiting room,

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