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O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U LY 2 0 1 4
SURGEONS'
Tips, trends and news you can use
Lounge
THE
E-mail is now used more than any
other type of communication.
Whatever you write could come back
to haunt you. Even deleted messages
can be retrieved. Therefore, blunders
become permanent. Here are some
tips from Kathleen D. Pagana, PhD,
RN, of Momentum Leadership in
Williamsport, Pa., to make e-mail
work for you instead of against you.
• Don't send confidential information. This information is one "forward" away
from someone who may use it inappropriately.
• Make the subject line specific. This helps the reader prioritize, file and
retrieve messages.
• Include a greeting and a close. This is polite and takes a second.
• Use short paragraphs.
• Don't use all capital letters (considered shouting) or all lowercase
letters (makes you look lazy).
• Use your grammar tool and spell check. Proofread before sending.
• Maintain a business tone.
• Check recipients before sending.
• Avoid overuse of "reply all." This annoys people and fills in-boxes.
• Check your e-mail regularly.
• Confirm your receipt of e-mails containing important information.
• Remember to include attachments, if indicated.
• Use a signature block.
• Don't forward chain letters or anything else you would not want to receive.
E-MAIL ETIQUETTE
: E-mail Do's and Don'ts
Pamela
Bevelhymer,
RN,
BSN
BEFORE YOU HIT SEND Make sure e-mail
works for you instead of against you.
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