Outpatient Surgery Magazine

Comfy ORs - June 2014 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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2 0 O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U N E 2 0 1 4 IDEAS That Work T hree days a week in our morning huddle, I share a compliment about a staff member. It could be something I've read in a patient's satisfaction survey, heard in a conversation with a surgeon or picked up from another of our employees. After presenting the positive feedback, the employee who's been recognized gets a $1 lottery scratch-off card. It's a small reward, but our employees enjoy the recognition. And sometimes the card's a winner! Patty Andrews, RN, BSN, MHA, CNOR Torrance (Calif.) Memorial Medical Center patricia.andrews@tmmc.com RECOGNITION AND REWARD Share Compliments (and Maybe Cash) WIN-WIN? Reward staff who go above and beyond with a lottery scratch ticket. OSE_1406_part1_Layout 1 6/6/14 3:44 PM Page 20

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